Faq

Frequently asked questions

What are your products made from?


We use 100% un-dyed soy wax in all of our wax melts, pure fragrance oils and biodegradable glitter. All our products are hand poured & packed with love in plastic free, recyclable packaging. We love our planet as much as we love our Customers!




Shipping & Returns


We aim to process and dispatch all orders within 2 business days, usually much sooner. You will recieve an order confirmation upon placing your order, and another when your order is shipped. Our products are shipped using the Royal Mail, Second Class. Shipping rates £3.50 for all orders under £20 Free for all orders over £20 In the unlikely event you are not happy with your product, or your product is damaged, please get in contact with us within 48 hours of reciept (charlotte@charlottelouisescents.co.uk) and we'll do our best to sort the issue. Due to Covid-19 postage at this time is taking a little longer. All your orders are sent out via Royal Mail second class. If you have received your Dispatch Email, rest assured your order is with the Royal Mail and on it's way to you. Please only contact us regarding an order that you haven't received if it has been 7 or more days since you received your dispatch email. Thank you for your understanding.




Covid-19 Update + Postage


As with many other small businesses, COVID-19 has slowed production but we are still working! We aim to get all orders out within 2 business days, following all Government guidelines on social distancing. Our melts are sent second class via the Royal Mail. As you'll appreciate, postage at this time is taking a little longer but if you've had your dispatch email, be sure that your melts are on their way to you. Due to Covid-19 postage at this time is taking a little longer. All your orders are sent out via Royal Mail second class. If you have received your Dispatch Email, rest assured your order is with the Royal Mail and on it's way to you. Please only contact us regarding an order that you haven't received if it has been 7 or more days since you received your dispatch email. Thank you for your understanding.




What are Wax Melts & how do I use them?


Wax melts are for wax wamers. They melt slowly and release their fragrance. Simply place two chunks of your bar in your wax warmer, light the candle, relax and enjoy the fragrance. Check out our blog page for a more detailed tutorial.




What Payment Methods do you accept?


We accept all major debit & credit cards as well as payments through Paypal. If you would like to spread the cost of your order over 6 weeks interest free, simply select Laybuy as your payment method at the checkout. Spread the cost of your payment over 6 weeks interest free with Laybuy. You'll then be directed to their site to select your payment schedule & your order is complete!